Shipping policy

Thank you for shopping with Sonders The Label! We are committed to delivering your order promptly and efficiently. Please review our shipping policy below for details on processing times, shipping methods, and other pertinent information.

Order Processing & Production Time

  • Made-to-Order Production: Each pair of jeans is custom-made to your specifications. Once your order is placed ,we take your jeans to be printed, apply your chosen design, and get them ready for shipping.

  • Processing Duration: Orders are typically processed and produced within 10-15 business days. This timeframe includes quality assurance checks to ensure your jeans meet our high standards.

  • Order Confirmation: Upon placing your order, you will receive a confirmation email. Once your order is shipped, a notification with tracking details will be sent.


Shipping Methods and Delivery Times:

  • Standard Domestic Postage: Estimated standard delivery within  3-7 business days.

  • Express Domestic Postage: Estimated express delivery within 1-3 business days.

  • Please note that estimated delivery times are affected by public holidays, and may vary during peak holiday periods.

 

Shippping Rates:

  • Standard Shipping: $10

  • Express Shipping: $20.00

 

Order Tracking:

Once your order is shipped, you will receive an email with tracking information. You can track your order using the provided link.

 

Shipping Restrictions

  • We do not ship to P.O. Boxes or APO/FPO addresses

  • We currently do not offer international shipping without prior arrangement!* 
    *If you're located outside Australia and would like to place an order, please email us at info@sondersthelabel.com so we can discuss shipping options and set up a custom postage plan for you.

 

Returns & Exchanges

For information on returns and exchanges, please refer to our Return and Refund Policy